Technology Services

The Office of Information Technology provides purchase assistance and support for the hardware, software and networking needs of the college. Our main office is in Building A on the Logan campus and we are a service to all areas of the college as it relates to technology. The phone system, network, student information system, and office/classroom technologies are all areas that we support. We service all five campuses on either a full-time or as-needed basis with staff. Our general Helpdesk number is 304.896.7474 or you can access our Online Helpdesk for helpful information or to create a ticket.

Helpdesk

The college’s Helpdesk is meant to be a one-stop-shop area to support the college community. From this central page an enduser can reset their password, put in a work order, browse FAQs on several topics, and find import contact information for other offices.

Click here to access the Helpdesk Portal.

Southern ALERTS

Sign up for Southern ALERTS Here

Southern ALERTS is an emergency notification system that will be used by Southern to notify faculty/staff, students and other constituents of emergency situations that are occurring on one or all of our campuses or sites providing instructions for actions you should take.  All emergency alerts will automatically be sent to:

  • Every Southern provided email address (@southernwv.edu)
  • Every Southern office or classroom phone
  • Southern’s website
  • Southern’s Facebook page
  • Southern’s Twitter feed
  • A pop-up window on every Southern owned desktop/laptop computer on the Southern network

In addition, you may also sign up to have alerts delivered via email to:

  • Any personal email address
  • Text messages sent to any cell phone numbers you provide
  • Voice calls made to any voice phone number you provide

You may sign up at the Southern ALERTS portal page by clicking here.

Watch how to sign up below:

As you sign up, be aware that if you use your @southernwv.edu email address as the username, you will receive two emails at that address whenever an emergency alert is sent.  You may prefer to use a personal email address as the username for this Southern ALERTS account to avoid receiving duplicate emails.

Tutorials/Helpful Information

Student E-Mail

Frequently Asked Questions about student email

What’s the big deal with Office 365?

Microsoft provides the system for Southern’s student email accounts. There is a lot more available to you with Office 365 than just email. You have a calendar, task list, file storage space (OneDrive), Lync instant messaging and a free copy of Microsoft Office Professional that you can install on your own computer.

Where do I go to login to Southern’s student email?

Student E-Mail login

What is my student email address?

Your email address is generally in the form of first name plus last name followed by @southernwv.edu. So, for example, if your name is John Doe, your address is probably JohnDoe@southernwv.edu. If there is a conflict with someone else that has the same name, your address may be modified somewhat from that. Your address and student ID number should have been provided to you in mailings from Southern. If you don’t know the address, you can ask anyone in Student Services, Academic Records or Academics to look it up for you. Or you may call the Southern helpdesk 24 hours a day to ask for it. You will need to know your student ID number and your birthdate in order for the helpdesk to look up your email address.

What is my username?

Your username for logging in to your email account is your email address. Depending on how your computer is setup, you may be able to type only the first part of your email address before the @southernwv.edu. If you see the domain of SWVCC on the screen or @southernwv.edu beside the username field, you do not have to type the full email address. Otherwise, the full email address will always work as your username.

What is my password?

Your initial password is your student ID number followed by an exclamation point. The student ID number must be typed in with a capital S at the beginning. So, for example, your password would be S12345678! if your student ID number is S12345678. You will want to change that password to keep your email secure. You can change it at by clicking here. If you do not know your password, you can call the Southern Helpdesk for assistance 24 hours a day.

How do I reach the Southern Helpdesk?

You can contact the Southern Helpdesk on the telephone or with a live chat from a computer. The live chat is useful when you’re in a place where you don’t have telephone service or when you cannot talk because you’re in a place where you must remain quiet. Be aware that the helpdesk technician will not be able to reset your password from a live chat session as they need to be able to talk with you to verify your identity. Click on this link for the Helpdesk page to see the different methods of contacting the Helpdesk.

Instructions for logging in to student email

Video demo of logging in to student email

Video demo of setting up student email on Android device

Video demo of setting up student email on iPad/iPhone

Email Filtering (Sendio)

Staff & Hours

Staff

  • Tom Cook, Chief Information Officer, 304.896.7415
  • Will Smith, Network Services Manager, 304.896.7401
  • Curtis Campbell, User Services Manager, 304.896.7605
  • Brian Chaney, Applications Programmer/Developer, 304.896.7344
  • Vicki Workman, Information Systems Technician, 304.896.7389
  • Lee Stroud, Information Systems Technician, 304.896.7370
  • Brandon Vance, Information Systems Technician, 304.896.0706
  • Michael Hunter, Information Systems Technician (Wyoming Campus), 304.294.2006
  • Joseph Justice, Information Systems Technician (Williamson Campus), 304.236.7641

Hours

Fall & Spring: Monday – Thursday,  7:30am – 7:00pm
Summer: Monday – Thursday, 7:30am – 5:30pm

Banner

Links

Plans/Policies/Mission

Strategic Plan

Click here to download the Technology Strategic Plan.

Mission & Vision

Mission

Technology at Southern enables the institution to fulfill its mission by enhancing learning, supporting student success and improving efficiency.

Vision

Southern integrates and supports robust, innovative technologies that empower our entire community for effective learning and service.

Policies

Click here to view the Technology section of the Southern College Policies.

Institutional Research

IPEDS (Integrated Postsecondary Education Data Systems)

Click here to view Southern’s IPEDS data.

Student Profiles

Click here to view Southern’s Student Profile Analysis.